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Partner Engagement Manager, Global Support Team
Posted 4 days agoViewed
🏢 Company: Onebrief👥 101-250💰 $50,000,000 Series C 2 months agoProductivity ToolsInformation TechnologyMilitarySoftware
Requirements:
- Proven experience in leading operational planning within a military context, preferably at multi-star headquarters.
- Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters
- Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams.
Responsibilities:
- Implement Onebrief at a new customer
- Lead our exercise program
- Use your observations of our users to recommend product improvements
- Provide face-to-face and remote customer support
- Develop an understanding of customer social dynamics in order to support renewals and future sales
- Coordinate with the customer and our product engineering team when responding to incidents
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