ABA Intake Specialist (RVA)

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Requirements:

• Fluent in English
• Fluent in Spanish
• Aggressive go-getter with a “make it happen” attitude
• Quick learner who’s tech-savvy and confident using CRM or EMR tools
• Strong communication and people skills — you know how to sell, listen, and reassure
• Background in ABA, healthcare, or intake coordination preferred
• Comfortable navigating and responding to social media opt-in leads

Responsibilities:

• Handle all incoming intakes from social media opt-ins, inquiries, and call-ins
• Work closely with the sales team to follow up on leads and keep the pipeline flowing
• Guide families through the intake process with care and professionalism
• Collect and verify essential documentation and insurance info
• Coordinate with clinical and admin teams to ensure a smooth onboarding process
• Maintain accurate records and updates in our CRM/EMR systems
• Follow up persistently — don’t let leads fall through the cracks
• Maintain patient confidentiality and compliance with healthcare regulations