Resource Management Coordinator

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Requirements:

• Minimum of 3 years of experience in resource management/project management/project coordination.
• Minimum of 2 years of experience in a consulting services role or similar IT Project Management structure.
• Experience with managing staffing and/or resource schedules.
• Experience in interfacing with information security positions and stakeholders.
• Bachelor’s degree in a relevant discipline or equivalent experience.
• Demonstrated ability to evaluate project objectives and scope, gain customer understanding, schedule resources, and manage timeline and budget.
• Ability to manage multiple projects and/or teams simultaneously while maintaining customer satisfaction and financial health.
• Understanding of a broad range of information security terms and disciplines.
• Understanding of professional services revenue recognition and invoicing.
• Verbal communication skills that include the ability to communicate with anyone from a technical resource to the highest level of management.
• Ability to analyze and solve problems, perform complex tasks and prioritize.
• Ability to build customer relationships that enhance communications to ensure project success.
• Advanced use of all Microsoft Office Suite and Microsoft Project, with advanced ability to utilize Microsoft Excel for project reporting.
• Proficient in Certinia, OpenAir and Salesforce, or other Professional Services applications
• Standard industry certifications are preferred.
• Willingness to travel up to 10%

Responsibilities:

• Generates and reviews scheduling, utilization and forecasting reports and provides analysis of the data in making staffing and project team decisions
• Plan and manage resources ensuring all projects meet scope and budget expectations
• Maintain the OpenAir management tool for project data
• Manage and support internal processes for revenue recognition and customer invoicing
• Efficient and effective management of Professional Services projects through the full engagement lifecycle:
• Sales handoff
• Resourcing
• Customer project plan development
• Execution management
• Project closeout activities
• Ensure regular and timely communications to all key stakeholders
• Manage project issues and risks to resolution
• Maintain and foster internal and external customer relationships, ensuring objectives and statement of work deliverables are met
• Create and maintain project management methodology and process documentation
• Other duties as assigned