(Junior) Customer Success Manager (m/w/d)

Posted 5 days agoViewed

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💎 Seniority level: First experience

📍 Location: Germany

💸 Salary: 2600.0 - 3000.0 EUR per month

🔍 Industry: Customer Service

🏢 Company: Roadsurfer👥 501-1000💰 $5,330,478 over 3 years agoLeisure Rental Tourism Recreational Vehicles

🗣️ Languages: German, English

⏳ Experience: First experience

🪄 Skills: Communication SkillsProblem SolvingCustomer serviceAdaptabilityAccount ManagementActive listeningRelationship managementSales experienceCRMCustomer supportCustomer SuccessEnglish communication

Requirements:

Experience in customer service or related fields.
Communication skills in German and English.
Ability to handle complaints.
Experience with Zendesk (or similar) is desirable.
Passion for camping, travel, roadtrips and distant countries.

Responsibilities:

Advise roadsurfer customers.
Provide first-level support.
Process booking adjustments.
Communicate with other teams.

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