Sales Coach

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Requirements:

• Minimum of 4 years of experience coaching or managing SDR teams, preferably in a call center environment.
• Familiarity with CRMs and sales engagement platforms (Salesforce, HubSpot, etc.)
• Experience creating or improving sales scripts, templates, and outreach processes
• Background in B2B sales environments is a plus, preferably within the legal or specifically personal injury space
• Strong verbal & written communication skills to effectively convey ideas and provide feedback.
• Must speak fluent English and Spanish (C1, C2, or C3).
• You must have a high-speed internet connection at your home (80 Mbps)
• Up-to-date laptop with at least 8GB RAM
• You must have a working computer system. Two computer monitors are a plus!

Responsibilities:

• Create and implement effective strategies that support SDR team goals and align with company objectives
• Lead regular training sessions and one-on-one coaching to build core sales skills and improve performance
• Monitor individual and team performance, review outreach efforts, and provide clear, actionable feedback
• Foster a positive, high-energy environment by encouraging growth, celebrating wins, and helping team members stay on track
• Monitor KPIs such as call volume, conversion rates, and pipeline activity to guide coaching efforts and improve results
• Collaborate with sales leadership to identify areas for improvement and align coaching efforts with overall sales objectives
• Help onboard new SDRs by delivering effective ramp-up training and support during their first weeks
• Identify performance gaps and recommend tools, resources, or process improvements to help SDRs succeed
• Promote consistency and quality by reviewing call recordings and refining call scripts, email templates, and outreach strategies
• Performs additional duties as assigned.