Bilingual Customer Care Market Specialist

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Requirements:

• Written and verbal fluency in the French language
• Ability to identify and assess customer needs and resolve issues with a customer-first approach
• Use critical thinking, creativity, and problem-solving skills to provide positive options for resolutions
• Exceptional organizational skills with an impeccable attention to detail
• Reliable, consistent attendance, punctual, and dependable
• Open availability and flexible to work evenings and occasional weekends, overtime, and holidays
• Ability to maintain a positive attitude, remain engaged in your work, and lead by example
• Great team player, as well as self-motivated and proactive
• Fluid and flexible to continuous improvement changes within the department
• Strong oral and written communication skills with perfect spelling and grammar
• Excellent computer skills; ability to navigate multiple screens and programs.
• Some retail sales experience preferably in beauty or cosmetics

Responsibilities:

• Communicate with customers through various channels, including phone, chat, text, and email
• Handle customer feedback and answer questions using trained methods and tools to provide accurate, valid, and complete information
• Assist customers with digital orders
• Provide information on products
• Increase digital conversion through effective recommendations
• Investigate lost packages with our transport partners
• Process returns
• Follow and promote all company policies, guidelines, procedures, and expectations
• Maintain the safety and security of customer information
• Meet and exceed service levels and departmental goals