IT Systems Engineer

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Requirements:

• 3+ years of experience in a broad IT Systems Administrator or similar role.
• Hands-on expertise with networking, VPNs, and endpoint security administration.
• Solid understanding of SSO solutions (e.g., Okta, Google Workspace) and identity/access management best practices.
• Experience operating a distributed IT environment for a global remote workforce
• Experience implementing zero trust frameworks with a distributed remote workforce
• Experience leveraging Apple Business Manager and Windows InTune to perform automated OOBE deployments.
• Experience with mobile device management (MDM) platforms (e.g., Hexnode, Jamf, Intune).
• Experience supporting SOC 2 audits or similar compliance frameworks.
• Proven track record in providing IT support and troubleshooting a range of user and system issues.
• Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.
• Excellent communication skills, comfortable collaborating across distributed teams.

Responsibilities:

• Configure and maintain the corporate VPN, firewalls, and network equipment.
• Oversee office and remote network setups.
• Provision and de-provision accounts across all company systems.
• Manage and integrate existing SSO solutions.
• Centralize procurement, licensing, and distribution of software tools.
• Coordinate with HR for hardware deployment.
• Serve as the primary point of contact for technical support queries.
• Establish and maintain helpdesk ticketing processes.
• Lead SOC 2 IT initiatives.
• Implement best practices around endpoint security, MFA, password policies, and data protection.
• Develop and maintain IT policies, procedures, and user guides.
• Create documentation for troubleshooting and knowledge-sharing.
• Collaborate with leadership on IT roadmap planning.
• Identify areas for automation and process improvement, implement solutions to optimize efficiency.