Sr. Manager, Customer Success

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Requirements:

• 7+ years of experience with client services management.
• Experience in marketing attribution, media mix modeling, in-market experimentation, or other applied marketing analytics.
• Familiarity with ad-tech and martech platforms, for example vendor platforms (GA, Facebook, etc.), Google Analytics, and other 3rd-party tools.
• Demonstrated experience in deploying, managing, and growing scope of complex engagements focused on marketing measurement.
• Excellent written and verbal communication skills including advanced Excel and PowerPoint skills.
• Minimum BA/BS or equivalent.
• Independent decision maker. Can take calculated risks and deal with ambiguity.
• Takes initiative to improve and try new things
• Ability to work independently with minimal supervision within a strong team environment
• Comfortable with rapid change

Responsibilities:

• Own gross revenue retention and net revenue retention goals within your book of business.
• Own day to day client relationship across seniority levels for a portfolio of 10+ Measured brands.
• Develop a strong relationship with clients based on value add, expertise and being a trusted partner.
• Manage adoption across all stakeholders for Measured products and services.
• Provide internal product feedback based on existing and potential client use cases.
• Deliver client training curriculum.
• Provide and interpret marketing performance reviews for clients.
• Design and interpret in-market experiments across addressable media channels.
• Provide optimization insights and budget recommendations to turn insights into client value.
• Support internal CS initiatives, e.g. engagement and adoption model, onboarding playbooks, product training materials etc.
• Whatever else it takes to get the job done!