Sr. Salesforce Developer, Service Cloud Voice

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Requirements:

• Customer-facing contact center experience
• Experience with Amazon Connect Contact Flow Development
• Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers
• API integration experience
• Strong troubleshooting and debugging skills
• Experience deploying AWS resources using infrastructure as code (Cloudformation, CDK, Terraform, etc.)
• Comfortable writing Lambda functions in javascript or python
• Experience creating bots in Lex, ideally with custom Lambda integrations

Responsibilities:

• Utilize your AWS Developer skill set to work on Service Cloud Voice projects
• Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers
• Facilitate business process reviews to identify customer requirements and processes
• Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
• Translate customer requirements into contact center design, leveraging best practices and minimizing the need for custom development
• Configure Salesforce Service Cloud Voice and Amazon Connect solutions
• Act as the technical liaison between customers, partners, and support
• Drive best practices for contact center design in every aspect of solution
• Manage all technical aspects of projects and necessary customer communications
• Deliver customer end-user training and documentation
• Exercise independent judgment, and take the lead role on enterprise-level projects with minimal direction from senior management
• Lead vision and strategy discussions with contact center and customer service leadership and management