Customer Portfolio Manager TX (L-PGS)

Posted 6 days agoViewed

View full description

💎 Seniority level: Manager, 5+ years

📍 Location: Mexico

🔍 Industry: Energy generation

🏢 Company: only_confidential_executive_recruiting

⏳ Experience: 5+ years

🪄 Skills: LeadershipProject ManagementOperations ManagementCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceAgile methodologiesAccount ManagementNegotiation skillsReportingSales experienceTeam managementStakeholder managementFinancial analysisCustomer SuccessBudget management

Requirements:

This position requires advanced experience in the Services & Customer Service Management.
Bachelor's degree
Strong oral and written communication skills.
Demonstrated ability to analyze and resolve problems.
Ability to document, plan, market, and execute programs.
This position requires prior experience in a customer facing role.
This position requires at least 5 years of relevant experience in the energy generation industry in roles related to contract management or planning and execution of outages in combined/simple cycle power plants.

Responsibilities:

Responsible for planning and execution of services and supplies contracts for assigned customer.
Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area.
P&L leader with accountability in financial objectives against Op Plan for the year.
Responsible for financial results of contracts executed to perform within the as-sold budget.
Support Sales team to identify and pursue commercial opportunities.
Execute strategy for portfolio growth
Responsible for operational KPIs regarding Safety, Quality, Delivery and Cost.
Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer.
Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area.
Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.
Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
Explains information; developing skills to bring team members to consensus around topics within field.
Conveys performance expectations and may handle sensitive issues.

Apply