Manager, Global Sales Support - Sales Process & Technology

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Requirements:

• Bachelor's degree with 1+ year(s) of Salesforce Admin expereince OR 2+ years of Salesforce Admin expereince
• 2+ Years Experience in Sales Support, Sales Operations, Sales, IT, Deal Desk, or Operations roles.
• Fluency in Google (Gmail, Google Drive, etc.)
• Understanding of Microsoft Excel PIVOT tables and basic functionality
• Strong communication skills with the ability to clearly and succinctly articulate complex problems and solutions/recommendations
• Analytical and judgment skills necessary to identify cause-and-effect relationships and make recommendations
• Effective time management and organizational skills with the ability to work with tight deadlines and changing priorities
• Experience with Salesforce CPQ and/or SAP a plus

Responsibilities:

• Lead the Global Sales Support team and oversee Salesforce Case Management
• Be the ambassador of Sales Operations, setting the example for front line sales support and satisfaction
• Proactively identify opportunities for sales process improvement.
• Works closely with IT to submit change requests, fix system issues, or roll out new programs.
• Assists sales management in understanding process bottlenecks and inconsistencies.
• Responsible for managing sales initiative requests from departments and working in collaboration with IT Operations to vet out and prioritize as appropriate
• Maintain sales technology to ensure processes are working smoothly for sales
• Create Salesforce reports and dashboard analytics
• Assist in the administration of sales tool license for sales users (i.e. Salesforce, ZoomInfo, Outreach, Sales Navigator)
• Participate in data analysis/validation and User Acceptance Testing for Sales Operations
• Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
• Managing the administration of sales territories and the discount approval processes.
• Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.
• Maintain Google Drive for the Sales Operations to ensure standard structure and process is always in place and all documents are up to date
• Other duties as assigned