Principal Technical Services Engineer

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💎 Seniority level: Principal, Multiple years

📍 Location: United States, EST, CST

🔍 Industry: Retail

🏢 Company: Flooid👥 101-250 Retail Information Technology

🗣️ Languages: English

⏳ Experience: Multiple years

🪄 Skills: LeadershipSQLApache TomcatCloud ComputingJavaKubernetesAnalytical SkillsCI/CDProblem SolvingLinuxDevOpsNetworkingStakeholder managementChange ManagementSaaS

Requirements:

In depth technical expertise and multiple years of experience in a similar role.
Experience working as part of mixed technical teams spread across regions, time zones, support rotations, and follow-the-sun approaches.
Deep experience in at least 3 of the following: Google Cloud Platform, Supporting Java and/or Apache based applications, Cloud architecture, Kubernetes
Experience in several of these areas would be beneficial: Networking (including VPN, firewall & routing), Designing and operating SaaS in the cloud including high availability, redundancy and capacity, In depth knowledge of supporting & troubleshooting Java and/or Apache based applications, within cloud environments, Other cloud platforms (eg Azure, AWS), ITIL, Linux OS / Windows OS

Responsibilities:

Leading complex operational technical activities
Taking full ownership of key customers
Working with delivery to ensure agility, reliability, and efficiency
Achieving KPIs and SLAs
Representing technical and operational interests
Assisting in managing capacity
Ensuring teams have the right skills
Leading, developing, and mentoring teams
Identifying and implementing continuous improvements
Taking responsibility for technical aspects of change

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