1-3 years’ experience implementing, administering, and support identity governance technologies and related infrastructure within SailPoint ISC
1-3 years’ experience querying and binding objects in SailPoint ISC
1-3 years’ experience with Active Directory objects, architecture, and back-end infrastructure
Strong troubleshooting and issue isolation skills
Experience remotely administering both Windows Server OS and Unix/Linux-based systems from a command line interface (MCSE and/or MS Azure certifications a plus)
Familiarity with diagnostic tools and analyzing data (Analyzing Error Logs)
1-3 years’ proficiency with database querying languages and methods (SQL, MySQL, MongoDB, etc)
Familiarity with Web 2.0 data parsing methods and protocols (REST, SOAP, OpenAPI, XML, JSON, etc)
Familiarity with applicable scripting languages (Postman, Powershell, Beanshell, Javascript, Python, etc)
Must possess or be able to obtain SailPoint Certified Engineer certifications on hire
Responsibilities:
Serve as a primary technical responder for incidents and requests pertaining to various technologies including, but not limited to SailPoint ISC
Perform discovery audits and work with clients to develop certification and compliance campaigns and reporting
Collect logs, analyze failure situations, troubleshoot issues, and implement known solutions while maintaining established OLAs/SLAs
Document incident resolutions, RCA/RFOs, and SOPs, design specifications, and reference architectures as needed
Perform routine changes and maintenance including hotfix and security patching, device reboots, and configuration backups