Russian Player Support Advocate

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💎 Seniority level: Entry

📍 Location: Poland, Romania, Portugal, UK

🔍 Industry: Games

🏢 Company: Side

🗣️ Languages: English, Russian

🪄 Skills: Communication SkillsAnalytical SkillsProblem SolvingCustomer serviceAttention to detailMultitaskingExcellent communication skillsTroubleshootingWritingComputer skillsTechnical supportScriptingCustomer supportEnglish communication

Requirements:

Fluency in the language you are applying for & English, particularly reading & writing.
Excellent attention to detail, strong communication skills, and knowledge of Computers.
Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team.
A logical, methodical approach with good analytical and problem-solving skills.
Excellent observation and attention to detail skills with patience, perseverance, and good concentration.
Experience in playing consoles and or PC gaming advantageous.
Be comfortable discussing technical faults/issues relating to game consoles/PCs.
Experience of someone IT literate, with a tech-savvy mind, or coming from a Customer Service, Technical IT /PC support background is advantageous, although we provide excellent training and on-going support.

Responsibilities:

Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism.
Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality.
Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault finding analysis and offering appropriate solutions that resolve the customers issue. Although the majority of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (call backs for example).
You will communicate effectively while working within a dynamic team structure with individual and shared team objectives, as it is your responsibility as a team member to ensure the best customer care experience is given to all customers.
Maintaining a world class, dedicated service, focused on exceptional responses and excellent, outstanding quality.
Working with your colleagues across the wider global customer community to identify any trends in any customer queries.

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