Nordic Speaking Customer Service for Roadside Assistance - Remote in Greece

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Requirements:

• Fluency in at least one Nordic language (Danish, Norwegian, Swedish, or Finnish) and proficiency in English.
• Willingness to relocate to Greece - remote work only within Greece
• Strong communication and interpersonal skills.
• Able to work effectively in a virtual environment, managing time and tasks independently.
• Problem-solving capabilities with a customer-first approach.
• Familiarity with customer service software and tools is a plus.

Responsibilities:

• Provide top-notch customer support to clients requiring roadside assistance in their native Nordic language.
• Handle inbound calls and inquiries, offering solutions and guidance in a professional manner.
• Document customer interactions and details of assistance required in the CRM system.
• Coordinate with service providers to ensure timely assistance for customers in need.
• Maintain knowledge of roadside assistance protocols and company policies to provide accurate information.
• Work collaboratively with colleagues to continually enhance service quality.
• Gather feedback from customers to identify areas for improvement in services offered.