Customer Strategy & Operations Lead

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Requirements:

• 7-10+ years of total experience, including at least 2-3 years of experience building and/or leading high-performing teams to deliver key business outcomes in complex, dynamic environments.
• Maintain a high quality bar and strive for excellence in everything that you do, but also believe that “done is better than perfect” and have good intuition around which corners are okay to cut and which aren’t.
• Are motivated by and have a track record of building and maintaining relationships with senior executive customer stakeholders.
• Enjoy identifying problems and working cross-functionally to design and deliver solutions to address them, but aren’t shy about rolling up your sleeves and getting the work done in the meantime.
• Are a clear and concise communicator; you enjoy the challenge of explaining complicated ideas in simple terms, both in-person and in writing.

Responsibilities:

• Lead a team of Customer Operations IC’s working cross-functionally to deliver business-critical customer outcomes.
• Develop exceptional talent via intentional apprenticeship and mentoring (i.e., be the talent forge for Candid).
• Maximize revenue retention and growth for a defined customer portfolio that represents a significant portion of Candid’s current and future business.
• Develop and consistently demonstrate a deeply substantive execution skillset and working knowledge of the Candid product and the details of our customers' pain points.
• Build and maintain relationships with senior executive customer stakeholders, ensuring that Candid is focused on delivering value for them.
• Partner with Sales to manage inbound deal flow and strategic growth.