Dutch Speaking Client Relations Specialist - Payment Solutions Department

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Requirements:

• Fluency in Dutch and English, both written and spoken, is essential.
• Experience in client relations, customer support, or account management is preferred.
• Strong communication skills with a focus on building client relationships.
• Able to handle inquiries and issues with a solution-oriented attitude.
• Familiarity with payment solutions and financial technology is a plus.
• Ability to work effectively in a fast-paced environment while paying attention to detail.
• Willingness to work flexible hours as needed to accommodate client needs.

Responsibilities:

• Act as the main point of contact for Dutch-speaking clients in relation to our payment solutions.
• Respond to client inquiries via phone, email, and chat promptly and professionally.
• Assist clients with account setup, transaction issues, and product inquiries.
• Provide clients with information about our payment solutions and best practices.
• Monitor client satisfaction and gather feedback to help improve our services.
• Collaborate with internal teams to resolve client issues and enhance overall client experience.
• Document and track client interactions and follow up on outstanding matters.