Solutions Consultant (Remote - US Based)

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Requirements:

• Bachelor's degree or equivalent professional experience in a related field.
• Proven experience in a similar Solutions/Business Consultant role, preferably in a software or tech environment tailored to pet care services.
• Strong analytical skills with a detailed understanding of business process analysis.
• Excellent communication and interpersonal skills, with the ability to lead and work collaboratively.
• Ability to manage multiple projects and work under pressure.
• Knowledge of industry trends, best practices, and a keen understanding of integrated payment systems.

Responsibilities:

• Conduct in-depth discovery and requirements analysis, focusing on specific needs related to each client's petcare facility.
• Consult with new facilities that have not determined their service offerings.
• Review and ensure the quality of work done by the Configuration Specialist before the application is delivered to the customer.
• Lead the delivery of the application to customers, supported by the Customer Success Specialist (CSS).
• Work closely with the CSS to facilitate integrated payment sign-up processes for clients.
• Provide ongoing consultancy to clients for additional locations or service changes post-implementation.