German Speaking Customer Care for Car Leasing & Financing Department in Greece

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Requirements:

• Fluency in German and English, both written and spoken
• Strong communication and interpersonal skills
• Ability to work collaboratively in a team-oriented environment
• Proactive problem-solving skills and a customer-focused mindset
• Basic computer proficiency and adaptability to using customer service software
• Willingness to learn and grow in a fast-paced setting
• Interest in the automotive or financing sectors is an advantage

Responsibilities:

• Provide exceptional customer service to German-speaking clients via phone, email, and chat
• Assist customers with inquiries regarding car leasing and financing options
• Handle complaints and provide timely resolutions
• Document customer interactions accurately and maintain detailed records
• Collaborate with other teams to resolve complex issues and improve overall service delivery
• Stay updated on industry trends, product knowledge, and company policies
• Participate in training sessions to enhance your customer service skills