German Speaking Customer Service for Veterinary Services Department in Greece

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Requirements:

• Fluency in German and proficiency in English (both written and spoken).
• Willingness to relocate to Greece - remote work only within Greece
• Excellent communication and problem-solving skills.
• A strong customer-centric approach with the ability to empathize with clients.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Familiarity with customer service software and veterinary terminology is preferred.
• Willingness to relocate to Greece and embrace the local culture.

Responsibilities:

• Provide excellent customer service to German-speaking clients in the veterinary services department via phone, email, and chat.
• Assist customers with inquiries about veterinary services, appointment scheduling, and clinical support.
• Document customer interactions clearly and accurately in the customer management system.
• Resolve customer issues and concerns promptly, ensuring satisfaction.
• Collaborate with veterinary professionals to obtain accurate information and support for customers.
• Stay updated on veterinary services and products to provide informed guidance to clients.
• Contribute to a positive team environment focused on animal welfare and client service.