Account Manager Hotel Chains

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Requirements:

• Proven Experience in managing key accounts within the hotel, travel tech, or OTA space—ideally with global or regional chains.
• Strong track record of driving revenue growth and performance uplift in complex, multi-stakeholder environments.
• Excellent communication and stakeholder management skills—able to engage confidently with partners and internal teams.
• Solid understanding of hotel connectivity methods (SynXis, Derbysoft, Juniper, Extranet, Direct APIs, etc.).
• Highly analytical and comfortable with reporting tools (Tableau, Excel, etc.).

Responsibilities:

• Manage a portfolio of global and regional hotel chain partners.
• Own the full lifecycle of chain relationships: negotiation, contracting, implementation support, and ongoing account development.
• Ensure timely and smooth onboarding through coordination with product, tech, and supply operations teams.
• Drive direct share and overall contribution from your assigned chains.
• Identify and unlock upsell and optimization opportunities by analysing performance data and competitor benchmarks.
• Collaborate with revenue optimization and marketing teams to improve visibility and traffic performance.
• Develop and maintain regular performance dashboards and reporting packages.
• Prepare and lead quarterly business reviews with chain partners.
• Monitor key KPIs including GBV, direct share, profitability, and feed performance.
• Troubleshoot integration and connectivity issues (e.g. SynXis, Juniper, Extranet).
• Support product and tech teams in defining and prioritizing enhancements.
• Ensure alignment with internal teams on rate plan, feed, and distribution strategy.