Supervisor, Provider Network

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Requirements:

• Bachelor’s degree in related field or equivalent experience
• Minimum of 2 years of leadership experience in a business-related environment
• Excellent analytical, problem-solving, influencing, and conflict management skills
• Demonstrated technical aptitude of word processing, spreadsheet, and database applications
• Ability to quickly build relationships in an adversarial/controversial environment 
• Strong organizational and project management skills, experience in managing projects and multiple tasks
• Proven ability to assess workload and workflow processes and make recommendations to improve efficiency
• Demonstrated excellent verbal and written communication skills, with the ability to motivate and influence change
• Strong public speaking or presentation skills 
• Demonstrated leadership skills, including the ability to lead change efforts, manage conflict, and hold staff accountable for results
• Demonstrated ability to evaluate and leverage basic to intermediate reporting tools and system applications in order to effectively meet business needs
• Proven ability to handle a variety of work functions and strong time management skills
• Strong interpersonal skills and the ability to work with people at all levels of the company

Responsibilities:

• Provide direction, coaching, and oversight of staff that support the Provider Network.
• Responsible for team performance and development efforts to support company goals and operational performance.
• Responsible for coordinating tasks, assigning, distributing, and monitoring work of team members, ensuring consistent, accurate, and timely processing of work
• Oversees and leads implementation of internal policies, procedures, system updates, and Board directives
• Provide recommendations and support enhancements to the network
• Cultivate and build relationships with providers and business partners to ensure that company goals and objectives are met or exceeded
• Identify, recommend, coordinate, and administer training to ensure all employees receive appropriate information/instruction.
• Recommend and apply appropriate measurements of success
• Act as point of contact for escalated customer or internal business partner issues
• Coordinate with other departments/lines of business to facilitate special requests, resolve workflow or production issues
• Ensure staff has resources required to conduct primary job effectively, resolving workflow/workload issues, when applicable
• Evaluate work outputs to ensure consistent, accurate, and timely results