Configuration Analyst

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Requirements:

• Bachelor's degree or higher in a relevant field
• Experience with Atlassian Suite

Responsibilities:

• Work with Implementation Consultants to configure Noggin software in accordance with project deliverables and user requirements, specifically user stories and acceptance criteria.
• Monitor and troubleshoot common and daily tasks and events as well as changes.
• Write internal knowledge base and customer service materials.
• Reproduce, test, resolve and document software bugs, defects, and problems.
• Examine and evaluate current systems to identify needed updates or adjustments to the system.
• Validate changes by testing configuration.
• Train users on the new operation systems and provide support.
• Stay up to date with current technologies and technical developments.
• Accurate time logging and tracking in accordance with specified billable target of 80%.