German Speaking Customer Service for Online Travel & Tour Packages Department

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Requirements:

• Fluency in German and English (both spoken and written); additional languages are a plus.
• Willingness to relocate to Greece - remote work only within Greece
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Proficient in using customer service software and Microsoft Office applications.
• Customer-focused mindset with excellent problem-solving skills.
• Willingness to relocate to Greece and embrace the local culture and lifestyle.

Responsibilities:

• Provide exceptional customer support to German-speaking clients via phone, email, and live chat.
• Assist customers with inquiries related to travel packages, bookings, and itineraries.
• Resolve customer issues and complaints promptly to maintain a high level of customer satisfaction.
• Document all customer interactions accurately in the company’s systems.
• Stay informed about travel trends, package features, and company offerings to enhance customer engagement.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training sessions to continuously develop your skills and knowledge related to travel services.