IT Operations Specialist

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Requirements:

• 2–5 years of experience in IT Operations or a similar role.
• Strong understanding of SaaS administration, identity & access management, and IT security best practices.
• Experience managing Okta (or other identity management tools), Google Workspace, MDM, and Atlassian tools.
• Hands-on experience maintaining API integrations between SaaS platforms.
• Proficiency in automation and scripting (Python, Bash, or PowerShell).
• Ability to troubleshoot and support macOS and Windows users in a remote setting.
• Strong documentation skills for maintaining IT processes and policies.
• Self-motivated and proactive – thrives in a fully remote, asynchronous work environment.
• Excellent communication skills – comfortable working with a global team.
• Process-oriented mindset – continuously looking for ways to improve workflows and efficiency.

Responsibilities:

• Provide technical support and troubleshooting for internal IT systems and SaaS applications (Google Workspace, Okta, Atlassian, etc.).
• Manage user access, permissions, and security settings across our tech stack.
• Implement, maintain and improve API integrations between internal SaaS tools.
• Configure and optimize IT automation tools to improve efficiency.
• Troubleshoot macOS and Windows systems, ensuring smooth operations for remote teams.
• Document and improve IT processes, ensuring scalability and efficiency.
• Ensure compliance with IT security best practices and policies.