🪄 Skills: Communication SkillsAnalytical SkillsProblem SolvingCustomer serviceNegotiation skillsRisk ManagementCustomer support
Requirements:
Demonstrated experience providing customer-driven solutions or support.
Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.
Demonstrated experience handling moderately complex claims, or other equivalent experience.
Solid knowledge of policies and endorsements related to casualty coverages, or other equivalent knowledge.
Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.
Valid driver's license required plus an acceptable driving record.
Obtain state specific property casualty claims licensing.
Responsibilities:
Investigate origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel.
Identify complex issues and seek assistance. Handle claims on a good faith basis.
Handle both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
Conduct on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
Respond to customer inquiries, make appropriate decisions and close file as needed.
Interpret and determine policies, leases, by-laws, declarations, articles and contract coverages and apply to all parties for assigned losses.
Provides all parties with claim process and status; answer questions or redirect to other areas.
May complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.