Client Operations Associate - Recruitment Industry (Remote) #522

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Requirements:

• Outgoing Personality: An extroverted individual who excels in building relationships.
• Highly Intelligent: Quick learner with the ability to understand complex concepts.
• Tech-Savvy: Proficient with modern software tools and quick to adapt to new technologies.
• Excellent Communicator: Strong verbal and written communication skills.
• Proactive & Solution-Oriented: Ability to identify issues independently and implement effective solutions.
• Flexible Schedule: Willingness to work some evenings when necessary to engage with international partners

Responsibilities:

• Handle inbound emails from leads promptly and professionally.
• Engage with potential clients to understand their needs and align them with our solutions.
• Use CRM (HighLevel and ClickUp) to track and manage data effectively.
• Collaborate with the operations team to ensure seamless workflow.
• Assist in process improvement initiatives to enhance efficiency.
• Track and analyze customer success metrics
• Assess customer satisfaction and gather feedback to identify areas for improvement.
• Work closely with the recruitment team to implement strategies that enhance client experience.
• Provide regular reports on customer success metrics to management.
• Review sales call recordings and videos to evaluate performance.
• Provide constructive feedback to the sales team and management to optimize sales techniques.
• Assist in training sessions to improve team effectiveness.
• Identify and establish partnerships with other recruitment companies, primarily in the European market.
• Collaborate with partners to expand our reach and enhance service offerings.
• Coordinate cross-border collaboration initiatives
• Maintain ongoing relationships to ensure mutual success and growth
• Collaborate with leadership on sales strategy development
• Contribute to process improvement initiatives
• Support training and development programs for sales team members