Member Relations Manager - US Based Remote Opportunity

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Requirements:

• 2-4 years of customer/member service background.
• Exceptional verbal and written communication, presentation skills and active listening skills.
• Outstanding organizational skills, keen attention to detail, and the ability to successfully manage many accounts and priorities.
• Quick learner in order to understand new technology and communicate technical concepts to different audiences while paying special attention to detail.
• Ability to understand organizational structure, products, and processes to educate both internal teams and members.
• Highly collaborative with the ability to effectively work as part of a team and as an individual contributor.
• Professional, positive and friendly approach; at ease when meeting new people and able to quickly build rapport, via phone, email, and in person.
• Working knowledge of Google Suite.
• Member-centered approach to work, with a personal goal to exceed expectations and determine systemic root causes for issues.

Responsibilities:

• Provide strategic advice to a portfolio of assigned member colleges and universities that are members of Common App.
• Serve as the primary contact to assigned member colleges throughout the application year, performing tasks such as offering best practices regarding the configuration of member-specific requirements within the application, sharing industry trends, member-specific statistics, and other pertinent information.
• Work to ensure a smooth experience for member institutions throughout the application year.