VP of Customer Experience (Remote, Europe)

Posted 8 days agoViewed

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💎 Seniority level: Vp, Over 4 years

📍 Location: Greece, Spain, United States, Italy, Netherlands

🔍 Industry: E-learning

🏢 Company: LearnWorlds👥 101-250💰 $32,000,000 Series A over 3 years agoEducation EdTech E-Learning E-Commerce

⏳ Experience: Over 4 years

🪄 Skills: LeadershipData AnalysisPeople ManagementProduct ManagementCross-functional Team LeadershipBusiness OperationsStrategic ManagementCommunication SkillsCustomer serviceAgile methodologiesTrainingClient relationship managementSales experienceMarketingStakeholder managementCustomer supportCustomer SuccessSaaS

Requirements:

Over 4 years of experience leading Customer Experience or Customer Success teams at a Director level or higher within SaaS or EdTech companies, with a proven track record of reducing churn and driving product adoption.
Data-driven mindset with the ability to analyze churn trends, customer health scores, and usage metrics to inform strategy and action.
Ability to think both strategically and operationally—comfortable setting long-term vision while optimizing day-to-day operations.

Responsibilities:

Design and implement a holistic customer experience strategy across Success, Support, and Training that balances high-touch service with scalable automation.
Own and improve KPIs such as churn, retention, upgrades, and customer satisfaction, identifying opportunities for growth within the existing customer base.
Build structured advisory and consulting approaches that help customers align the platform with their unique business models and drive measurable outcomes.

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