Application Analyst

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Requirements:

• Experienced with administering enterprise systems or platforms.
• Strong written and verbal communication skills
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Strong understanding of typical operational workflows spanning multiple business functions and systems (e.g. Sales, Marketing, Customer Service, Finance, etc.)
• Excellent communication skills, both verbal and written. Must be able to clearly articulate and present findings and recommendations to both technical and non-technical team members
• Results driven, capable of balancing multiple high priorities and quickly determining priority
• Ability to multitask, prioritizing multiple assignments to meet deadlines
• Self-directed and capable of working under minimal supervision.
• Familiar with Agile development methodologies
• Excellent troubleshooting skills

Responsibilities:

• Administer and maintain various environments within your designated enterprise applications (e.g. JIRA, Confluence, Alchemer, NetSuite, HubSpot) including data management, system configuration and security practices
• Perform routine maintenance tasks (i.e. monitoring usage and archiving data as needed)
• Advise business users on application usage and best practices. Proactively monitor usage and identify and propose improvements
• Facilitate collaboration among stakeholders to translate business requirements into technical specifications and estimates
• Communicate policies and outages, bugs, workarounds and solutions to internal and external users.
• Provide end-user support and administration for all user needs: including user account maintenance, reports, and dashboards.
• Act as a subject matter expert for internal stakeholders, participating in chartered and team programs and communicating stakeholder needs within the Platforms team.
• Partner with the Technology Services team to establish and enhance application integrations and uphold security best practices
• Create and maintain technical documentation on policies, procedures, and workflows and deployed configurations.
• Troubleshoot and work with staff and/or vendors to resolve reported issues, escalating technical issues to the vendor for resolution as necessary.
• Maintain and enhance relationships with system vendors.
• Uphold a high standard of customer service to all as a representative of the Digital team.
• Ensure compliance with relevant standards, regulations and PLOS’s internal policies.
• Manage data in accordance with our Information Governance policy and other legal frameworks, such as GDPR
• Ensure systems and data are secure in accordance with our cybersecurity policy
• Monitor and evaluate incoming issues, ensure timely follow-up, and foster a culture of support.