Apply📍 UK, United States
💸 75000.0 - 100000.0 USD per year
🏢 Company: Public Library of Science
- Experienced with administering enterprise systems or platforms.
- Strong written and verbal communication skills
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
- Strong understanding of typical operational workflows spanning multiple business functions and systems (e.g. Sales, Marketing, Customer Service, Finance, etc.)
- Excellent communication skills, both verbal and written. Must be able to clearly articulate and present findings and recommendations to both technical and non-technical team members
- Results driven, capable of balancing multiple high priorities and quickly determining priority
- Ability to multitask, prioritizing multiple assignments to meet deadlines
- Self-directed and capable of working under minimal supervision.
- Familiar with Agile development methodologies
- Excellent troubleshooting skills
- Administer and maintain various environments within your designated enterprise applications (e.g. JIRA, Confluence, Alchemer, NetSuite, HubSpot) including data management, system configuration and security practices
- Perform routine maintenance tasks (i.e. monitoring usage and archiving data as needed)
- Advise business users on application usage and best practices. Proactively monitor usage and identify and propose improvements
- Facilitate collaboration among stakeholders to translate business requirements into technical specifications and estimates
- Communicate policies and outages, bugs, workarounds and solutions to internal and external users.
- Provide end-user support and administration for all user needs: including user account maintenance, reports, and dashboards.
- Act as a subject matter expert for internal stakeholders, participating in chartered and team programs and communicating stakeholder needs within the Platforms team.
- Partner with the Technology Services team to establish and enhance application integrations and uphold security best practices
- Create and maintain technical documentation on policies, procedures, and workflows and deployed configurations.
- Troubleshoot and work with staff and/or vendors to resolve reported issues, escalating technical issues to the vendor for resolution as necessary.
- Maintain and enhance relationships with system vendors.
- Uphold a high standard of customer service to all as a representative of the Digital team.
- Ensure compliance with relevant standards, regulations and PLOS’s internal policies.
- Manage data in accordance with our Information Governance policy and other legal frameworks, such as GDPR
- Ensure systems and data are secure in accordance with our cybersecurity policy
- Monitor and evaluate incoming issues, ensure timely follow-up, and foster a culture of support.
SQLBusiness AnalysisJiraCommunication SkillsCustomer serviceAgile methodologiesRESTful APIsWritten communicationDocumentationComplianceReportingTroubleshootingJSONData visualizationStakeholder managementProcess improvementData modelingData analyticsData managementCustomer supportConfluence
Posted 5 days ago
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