Solar Programs, Project Manager II - Consumer Protection (Remote - US)

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Requirements:

• A bachelor’s degree
• Minimum of five (5) years of relevant work experience in consumer protection, legal, investigations, compliance and/or customer service
• Strong written and verbal communication skills
• Exceptional attention to detail and ability to handle multiple projects
• Extensive experience using Microsoft Office (Office365 and SharePoint)

Responsibilities:

• Apply and convey the complex processes, policies and expectations of Program stakeholders
• Evaluate participating customer complaints as a member of a high-performing team
• Work with consumers (both telephonically and via email) on their complaints and help facilitate resolution of those complaints with the consumer’s solar companies; escalate issues as appropriate to Program leadership
• Investigate allegations of program violations, make recommendations for potential disciplinary action, and draft disciplinary-related letters to companies alleged to have violated Program requirements
• Manage special projects related to consumer protection issues
• Follow established SOPs for complaint resolution and disciplinary action, including communicating directly with solar vendors companies and customers
• Document statistics and contributing to disciplinary and complaint reporting
• Develop educational materials related to consumer protection requirements and best practices for new companies participating in the Program
• Contribute to educational workshops on consumer protection topics such as marketing best practices and Program requirements
• Manage the des ign and implementation of multiple projects and bringing them to conclusion
• Communicate project progress to management and clients
• Understand Program priorities and adjusting workload accordingly