Full Cycle Account Manager: Partner & Provider Relations

View full description

Requirements:

• 3+ years of experience in account management, business development, or partner relations within a B2B environment.
• Strong understanding of sales cycles, partner relationship management, and post-sale support processes.
• Ability to communicate complex technical concepts to both technical and non-technical stakeholders.
• Exceptional interpersonal, communication, and negotiation skills.
• Experience working with cross-functional teams, including sales, marketing, technical support, and customer success.
• Proven track record of driving adoption and success for partner accounts.
• Strong problem-solving skills and an ability to think strategically to address client challenges.
• Experience working in a technology or SaaS environment is preferred.

Responsibilities:

• Identify and engage new partner and provider firms through research, networking, and outreach efforts.
• Build a strong pipeline of partner opportunities, including B2B outreach and relationship-building activities.
• Develop and present tailored proposals to partners and providers, addressing their business challenges and how the company’s solutions can help.
• Cultivate long-term, strong relationships with partner and provider firms to drive ongoing engagement and loyalty.
• Act as the main point of contact for partners and providers, ensuring clear and consistent communication.
• Develop a deep understanding of each partner/provider's business model, needs, and pain points to offer value-added solutions.
• Create and execute account strategies to enhance partner/provider success and growth within the partnership.
• Manage the post-sale process by ensuring smooth onboarding and transition for partners/providers.
• Collaborate with internal teams (e.g., technical support, product, customer success) to provide seamless implementation, troubleshooting, and support.
• Lead partners through successful adoption of the company's product or service, offering guidance on best practices.
• Actively monitor partner health metrics and client satisfaction, making necessary adjustments to drive improved outcomes.
• Coordinate with appropriate resources for hands on client support
• Offer training sessions and resources to partners/providers to maximize their product adoption and effective usage.
• Act as a liaison between the partner/provider and the technical support team to resolve any issues and concerns promptly.
• Partner with the marketing team to help define and execute marketing strategies tailored to the partner/provider market.
• Collaborate with sales and technical teams to align goals, expectations, and ensure that partner needs are met throughout the lifecycle.
• Provide feedback from partners/providers to influence product development, marketing materials, and sales collateral.
• Report on the effectiveness of partnership initiatives and provide actionable insights to leadership.
• Work closely with the marketing team to develop partner/provider-focused campaigns, including webinars, events, and content.
• Assist in creating marketing collateral that resonates with the partner/provider audience, ensuring brand alignment.
• Actively participate in outreach activities, such as attending industry events, building brand awareness, and promoting partnerships.