Arrears Executive

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💎 Seniority level: Entry

📍 Location: United Kingdom

💸 Salary: 23809.5 GBP per year

🔍 Industry: Financial Services and Technology

🏢 Company: Target💰 Post-IPO Equity over 17 years ago🫂 Last layoff over 1 year agoShopping Communities E-Commerce Retail

🗣️ Languages: English

🪄 Skills: Communication SkillsProblem SolvingCustomer serviceRelationship buildingNegotiation skillsEmpathyActive listeningData entryFinancial analysis

Requirements:

Previous experience within an Arrears or Collections environment
Previous experience dealing with vulnerable customers in a regulated environment

Responsibilities:

Take calls from customers who are in a debt recovery process, listening to their situation, being empathetic and trying to reduce any worries they may have
Complete income and expenditure assessments to review their affordability, with the aim of setting up sustainable payment arrangements
Use your initiative to recommend organisations that may be able to assist the customer, such as Citizen’s Advice or debt charities

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