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Customer Service Agent - German Speaking
Posted 9 days agoViewed
💸 Salary: 28000.0 - 29000.0 GBP per year
🔍 Industry: Healthtech
🏢 Company: Doccla👥 101-250💰 $46,012,915 Series B 7 months agoBig DataMedicalWearablesInformation TechnologyHealth Care
🗣️ Languages: English, German
Requirements:
- Fluent and proficient in both English and German
- Excellent verbal and written communication skills
- Full time availability, working 5 days per week inclusive of rotational evenings (earliest shift starts at 8am, latest shift finishes at 9pm), weekends and bank holidays.
- Access to reliable WiFi network able to support clear video calling
- Proficient in operating computer systems and related technology
- Previous experience using a Customer Service CRM system, such as Zendesk
- Capable of learning new systems and software
- An individual who enjoys the experience of working in a fast paced and constantly changing environment
Responsibilities:
- Support our patients and Clinicians for both our German and UK market
- Provide support and help resolve queries, whilst educating patients and clinicians on how to use Doccla services and medical devices
- Clearly communicate with both clinicians and patients via phone calls and emails
- Adhere to standard operating procedures and policies, particularly relating to patient safety and information governance
- Securely and sensitively handle confidential patient data within a highly regulated environment
- Be a support network for colleagues during challenges and mentor and coach new joiners to the team
- Share successes, challenges and ideas to ensure our patients remain the focal point of our business
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