Customer Onboarding & Support Specialist

Posted 3 days agoViewed

📍 Location: Mexico, Colombia, Brazil, Argentina, Peru

🏢 Company: BrandBastion👥 101-250💰 Seed about 9 years agoAdvertising Marketing

🗣️ Languages: English

🪄 Skills: Communication SkillsProblem SolvingCustomer serviceRESTful APIsTroubleshootingDigital MarketingTechnical supportCRMCustomer supportCustomer SuccessEnglish communicationSaaS

Requirements:

Excellent English communication skills — both written and verbal
Strong understanding of social media platforms and digital marketing
Experience in a customer-facing role (onboarding, implementation, CX, tech support, or operations)
A natural problem-solver who takes ownership, learns quickly, and loves helping customers
Comfortable with shifting priorities and wearing many hats in a fast-moving, agile environment
Tech-savvy — quick to pick up new tools and platforms

Responsibilities:

Own onboarding for Essential customers: Audit accounts, set up workflows, record personalized Loom tutorials, lead onboarding calls, and ensure accounts are fully optimized
Convert trial users into happy paying customers by showcasing value early and often
Provide pre- and post-launch support, troubleshooting issues and ensuring long-term satisfaction
Act as the go-to implementation expert: Customize platform experiences to meet each customer’s unique needs
Improve our operations: Create and maintain help center articles, suggest process improvements, and streamline onboarding flows
Collaborate cross-functionally with Customer Success, Product, and Ops teams to bring new features to life and improve customer outcomes
Jump in where needed: Assist Customer Success Managers with technical onboarding tasks and serve as an extension of the team

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