Customer Support Agent (German&English)(EverHelp)

View full description

Requirements:

• You have proficiency in German language (B2/C1), as well as fluency in the English language B2 level, is required
• You have at least 6 months of support experience
• You possess excellent communication skills: able to handle customer complaints politely, professionally, and in a timely manner
• You can work independently as well as within different teams
• You are attentive, persistent, and solution-oriented
• You have a strong work ethic and quickly adapt to changes in a dynamic business environment

Responsibilities:

• Communicate with users, handle feedback and complaints via email
• Advise the company’s clients on products, their functionality, and usage through social media
• Provide empathetic and responsive service to meet the needs of our users
• Handle each request with the same level of dedication