Global Community Manager - Wearables III

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💎 Seniority level: Manager, 4+ years

📍 Location: United States, EST

🏢 Company: Linda Werner & Associates

🗣️ Languages: English

⏳ Experience: 4+ years

🪄 Skills: Data AnalysisCross-functional Team LeadershipContent creationCommunication SkillsAnalytical SkillsCollaborationCustomer serviceSEOAgile methodologiesOrganizational skillsPresentation skillsWritten communicationExcellent communication skillsReportingStakeholder managementDigital MarketingCustomer support

Requirements:

Genuine passion for tech, gaming, entertainment, and culture, and enthusiasm for this role.
4+ years of experience in community management and social strategy for digital-first brands driving cultural relevance.
Proven ability to pitch innovative ideas, take ownership of tasks, and escalate team achievements to highlight impactful work.
Deep knowledge of social platforms, community behaviors, and customer mindsets, with the ability to communicate insights effectively.
Strong copywriting skills for both social media and presentations.
Experience managing high-stakes moments such as crises, issues, and breaking news from a social marketing perspective.
Excellent organizational skills with a commitment to meeting deadlines.
Comprehensive understanding of major social platforms and the ability to publish content when necessary.

Responsibilities:

Develop an in-depth understanding of our Wearables community—its interests, behaviors, and how best to engage. Regularly share insights with the team.
Contribute to the development of engagement strategies for our Wearables brand. This includes tone-of-voice execution, proposing innovative engagement strategies, and exploring new opportunities to embed the brand within these communities.
Manage and oversee the vendor’s community management efforts, including replying to comments on owned content and engaging with external content through wearables handles.
Analyze community data and trends (e.g., sentiment, conversations on-platform and through social listening tools) to produce actionable recommendations for community building and engagement optimization.
Collaborate with Social Media Managers and Creative Strategists to create community-first social content and experiences, ranging from text-based posts to real-life community engagement activations.
Support and navigate the crisis response team during peak periods by escalating sensitive community discussions and offering recommendations for resolution.

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