Dutch Speaking Customer Service for Online Learning & EdTech Department

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Requirements:

• Fluency in Dutch (both spoken and written) is essential.
• Strong communication and interpersonal skills.
• Previous experience in customer service, particularly in the EdTech sector, is a plus.
• Excellent problem-solving abilities with a focus on enhancing the customer experience.
• Ability to work both independently and collaboratively within a team.
• Interest in online learning and technology-based educational products is advantageous.
• Proficient in digital tools and customer management software.

Responsibilities:

• Deliver excellent customer support through phone, email, and chat communications in Dutch.
• Assist customers with inquiries related to online learning tools and educational resources.
• Resolve customer complaints and issues efficiently while maintaining a positive attitude.
• Guide users in navigating the online learning platform and troubleshooting any technical concerns.
• Keep accurate records of customer interactions and issues within the CRM system.
• Collaborate with team members to improve service quality and client satisfaction.
• Stay current with educational technology trends and product updates to assist clients effectively.