Partner Success Manager (Remote)

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Requirements:

• Minimum of 2 years of experience in partner-related account management; B2B sales/operations experience strongly preferred.
• 2+ years of experience in residential solar; solar finance experience strongly preferred.
• 2+ years of experience in report creation and data analysis; strong proficiency in Excel, BI tools, and SFDC report creation required.

Responsibilities:

• Build and maintain Partner onboarding/training by providing content for production and supporting sales team members in training execution
• Work cross-functionally across the organization to support Channel functions and improve internal processes to reduce latency
• Support Channel Partner relationships as policy/procedure experts to troubleshoot urgent issues within the project’s pipeline to progress the project toward activation
• Establish and maintain effective Channel Partner deliverables including shared SLAs, quarterly business reviews, and resource management
• Create and evolve Partner reports/dashboards to locate gaps in the process, including cycle times, volume tracking, proper milestone submissions, and healthy cash flow
• Support Product team with system rollouts, UAT, and strategy for enhanced systems to improve the partner experience
• Work closely with sales counterparts to create measurable partner OKRs for both installation forecast accuracy and YoY growth