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Principal UX Researcher

Posted 8 days agoViewed

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💎 Seniority level: Principal, 10+ years

💸 Salary: 145000.0 - 185000.0 USD per year

🔍 Industry: Home Services

🏢 Company: Angi👥 5001-10000💰 $30,000,000 Debt Financing over 13 years agoHome DecorHome RenovationApps

⏳ Experience: 10+ years

Requirements:
  • 10+ years of experience in UX Research, with a proven track record of leading impactful research initiatives in a fast-paced environment
  • Mastery of a wide range of qualitative and quantitative research methods, with the ability to select and apply the most appropriate techniques for each research question - including using session replay, eye tracking, and emotional analysis tools
  • Deep understanding of the home improvement industry, marketplace dynamics, and/or service industry operations is a strong plus.
  • Experience with data analysis tools (e.g., SQL, Python), research platforms (e.g., Sprig, Maze, UserInterviews) to leverage data effectively, and UX Metrics (eg. NPS, CSAT, SuprQ, UXLite)
  • Ability to align research with business goals and strategy, demonstrating a clear understanding of the commercial impact of UX research.
  • Proven ability to influence senior stakeholders and drive organizational change through research.
  • Excellent written and verbal communication skills, with the ability to present complex research findings clearly and compellingly to diverse audiences.
  • Ability to identify emerging trends in UX Research and drive innovation within the research practice at Angi.
Responsibilities:
  • Spearhead research initiatives across multiple product areas, defining research goals, methodologies, and success metrics - ranging from large, strategic work to detailed, tactical work
  • Create compelling research narratives that stitch together qualitative and quantitative learnings
  • Mentor and coach other UX Researchers, fostering a culture of research excellence, continuous learning while embracing and teaching a just-enough-research mentality
  • Develop and implement long-term research strategies and roadmaps that align with company goals and vision
  • Collaborate closely with senior stakeholders across product, design, engineering, data, and business to define research, collect user observations and learnings and use user observations to influence strategic decisions
  • Help identify and implement new research methods and tools to advance the company's research capabilities and stay ahead of industry trends
  • Be a partner and leader in defining UX metrics, how we collect them, how they are paired with qualitative findings, and when they signal a need for deeper understanding and research
  • Help define and support design operations including ways of working and tracking work, defining our research stack, tracking usage of tooling, and providing recommendations for streamlining our operations
  • Represent Angi's UX Research team at industry events, publish research findings, and contribute to the broader UX Research community.
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