Patient Resource Specialist (Contract) - Portland or SSF

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Requirements:

• Bachelor's degree is preferred.
• A minimum of 3 years reimbursement experience is preferred.
• A minimum of 1.5 years in Genentech Access Solutions & Patient Services experience required.
• Prior experience working with Salesforce (including Dashboards/Reports), TalkDesk, and Visual Table is required.

Responsibilities:

• Provide direct contact for public inquiries via multiple Genentech communication channels, including phone, email, web chat, and internal company transfers.
• Analyze the most effective next steps in resolving inquiries using independent judgment, critical thinking, and extensive knowledge of service offerings. You will also access multiple systems and databases while tracking and documenting all interactions.
• Educate patients and their supporters on reimbursement options and ancillary assistance, making referrals to internal and external resources where appropriate.
• Provide educational resources to patients and providers, support patient marketing programs, facilitate referrals to local professionals, and manage shipments via Genentech Online Fulfillment (GOLF).
• Establish relationships with internal stakeholders and Ecosystem field partners, manage Patient Speaker Programs, and support Customer Engagement. Additionally, you will provide technical support for My Patient Solutions and handle international access requests, collaborating with global partners.