Commission Invoicing Specialist

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Requirements:

• Minimum of 3-5 years of experience in invoicing, collections, accounts receivable, or a related role.
• Strong understanding of billing, invoicing, and collections processes within the hospitality or similar industry.
• Excellent communication, negotiation, and follow-up skills, with the ability to manage difficult conversations and ensure timely collections.
• Proficiency in Microsoft Office Suite, particularly Excel, for data analysis, reporting, and reconciliations.
• Strong analytical and problem-solving skills, with the ability to identify issues and recommend effective solutions.
• High level of attention to detail, accuracy, and organizational skills.
• Ability to work independently with minimal supervision while also collaborating with team members as necessary.
• General accounting knowledge, including basic understanding of taxes and invoicing best practices.

Responsibilities:

• Assist with the reconciliation and invoicing of completed jobs to ensure accuracy and timely payments.
• Escalate billing and commission issues to appropriate channels based on hotel brand specifications.
• Oversee the collection process and manage accounts receivable for hotel commission payments.
• Implement strategies to reduce past-due balances and improve overall collection rates.
• Conduct follow-up calls to collect past-due commissions, ensuring hotels understand payment options and timelines.
• Monitor and report on collection activities to senior management, highlighting trends, challenges, and successes.
• Develop and maintain relationships with representatives at hotel brands to facilitate timely collections.
• Approve and manage the write-off process for uncollectable debts, ensuring proper documentation and reporting.
• Analyze collection data to identify trends, implement improvements, and minimize outstanding balances.
• Collaborate with the accounting team to ensure accurate and timely recording of collections in financial systems.
• Provide exceptional customer service to clients and hotel partners, maintaining professional and effective communication.