Technical Customer Support Specialist- night shift

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Requirements:

• Minimum 2 years of relevant experience as technical support/support engineer/customer support or in a similar role
• Ability to navigate comfortably in Linux, Windows, and MacOS.
• Good knowledge of working with ticketing systems
• Basic knowledge of SQL (PostgreSQL preferred)
• Basic knowledge of servers
• A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills in English.
• Strong interpersonal skills and ability to work with customers & cross-functional teams.
• Has strong reading comprehension and attention to detail.
• Has customer service experience and familiarity with ticketing systems or other written customer interactions.
• Ability to translate intricate technical details to simple, understandable terms.

Responsibilities:

• Provide technical support to our customers
• Maintain high customer satisfaction while managing operational expectations
• Become a product expert and maintain a deep understanding of product functionality
• Evaluate and analyze issues & their impact to resolve or escalate tickets as needed
• Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies.
• Identify trends in support requests to help create long-term solutions.