Customer Service Account Manager

Posted 7 days agoViewed

💎 Seniority level: Manager, 2-3 years

📍 Location: Argentina, Brazil, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Uruguay, Venezuela

💸 Salary: 12.0 - 16.0 USD per hour

🔍 Industry: AdTech

🏢 Company: Remote Talent LATAM

🗣️ Languages: English

⏳ Experience: 2-3 years

🪄 Skills: Data AnalysisCommunication SkillsAnalytical SkillsCustomer serviceRESTful APIsAccount ManagementClient relationship managementDigital MarketingCustomer Success

Requirements:

2-3 years of experience in digital marketing or account management.
Strong communication skills – proactive, direct, and able to manage client relationships effectively.
Hands-on experience with Meta (Facebook/Instagram) Ads is essential; familiarity with Google Ads is a plus.
Fast learner with a "velocity" mindset, able to adapt quickly in a high-speed work environment.
Ability to analyze performance data and provide actionable insights.

Responsibilities:

Serve as the primary point of contact for clients, managing relationships and ensuring customer satisfaction.
Conduct quarterly account reviews to assess performance, address concerns, and identify growth opportunities.
Proactively identify and pursue upsell and cross-sell opportunities to drive business growth.
Collaborate with internal teams to ensure smooth campaign execution and alignment with client goals.
Provide strategic insights and recommendations to clients based on campaign performance and industry trends.
Maintain accurate records of client communications and account activities.
Stay updated on industry trends and emerging digital marketing strategies to better serve clients.

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