Carrier Relations Manager, Brazil

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Requirements:

• 5+ years of experience in carrier relations, telecom partnerships, or a similar role in the cloud communications industry.
• Strong understanding of the telecom ecosystem, including carrier operations, pricing structures, and performance metrics.
• Proven ability to negotiate contracts, pricing, and performance agreements with global telecom carriers.
• Ability to assess and interpret performance data, identify opportunities for improvement, and drive data-driven decision-making.
• Experience working with cross-functional teams, including product, engineering, and legal departments.
• Familiarity with international telecom regulations, markets, and carrier landscapes.
• Excellent communication and presentation skills, capable of conveying complex concepts to both technical and non-technical stakeholders.
• Bachelor’s Degree or equivalent years’ of experience

Responsibilities:

• Develop and manage carrier relationships: Cultivate and maintain strategic relationships with a diverse group of global telecom carriers, ensuring excellent service levels and a long-term, mutually beneficial partnership.
• Negotiate contracts: Lead the negotiation and execution of agreements with carriers, including pricing, service levels, and performance terms.
• Performance monitoring: Track and analyze carrier performance metrics, ensuring that service levels are met, and proactively address any issues or concerns.
• Cross-functional collaboration: Work closely with product, engineering, and operations teams to align on carrier strategy and ensure carrier offerings support Twilio’s product roadmap and customer needs.
• Strategic planning: Develop and execute carrier strategy to support growth and scalability in global markets. This includes forecasting carrier requirements and identifying opportunities for innovation and improvement in services.
• Market insights: Stay up to date on telecom industry trends, competitive landscape, and regulatory changes that may impact Twilio’s carrier relationships.
• Problem-solving: Address and resolve any complex technical, operational, or service-related challenges with carriers, ensuring timely and effective solutions.
• Lead negotiations and pricing models: Work with internal teams to develop optimal pricing strategies for messaging and other telecom-related services, balancing cost, quality, and margin.