Dutch Speaking Customer Support for Logistics & Shipping Department

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Requirements:

• Fluency in Dutch (both spoken and written) is required.
• Strong communication and interpersonal skills.
• Previous experience in customer service or related logistics roles is preferred.
• Excellent problem-solving abilities with a focus on customer satisfaction.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• A positive attitude and a strong team player mentality.
• Familiarity with logistics or shipping software is a plus.

Responsibilities:

• Provide outstanding customer support via phone, email, and chat in Dutch.
• Assist customers with inquiries regarding logistics and shipping processes.
• Resolve customer issues and complaints promptly to ensure satisfaction.
• Educate customers on shipping options and logistics services available to them.
• Maintain accurate records of customer interactions for quality assurance.
• Collaborate with the logistics team to streamline operations and improve service efficiency.