Player Support Specialist with English (Full-time)

Posted 10 days agoViewed

📍 Location: Poland

🏢 Company: Testronic👥 251-500 Compliance Test and Measurement Media and Entertainment Quality Assurance Software

🗣️ Languages: English

🪄 Skills: Communication SkillsCustomer serviceWritten communicationInterpersonal skillsRelationship buildingProblem-solving skillsFluency in EnglishTroubleshootingActive listeningClient relationship managementTechnical supportCustomer supportEnglish communication

Requirements:

Previous experience in a customer-facing position
Fluency in English (C1/C2)
Located in Poland

Responsibilities:

Handling customer messages via online channels (i.e. chat, email) and providing the appropriate solutions and alternatives, following up to ensure resolution
Identifying and assessing customer needs, to achieve satisfaction
Building friendly relationships and trust with customer accounts through open and interactive communication

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