Schedule Coordinator & Clinical Utilization Specialist (US Wellness Industry)

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Requirements:

• Recent experience (at least 1 years) using Athena EMR for scheduling and data management.
• Experience in medical scheduling, preferably in physical therapy or healthcare setting.
• Experience with Monday.com
• Clinical utilization experience to ensure optimal use of staff and resources.
• Excellent communication, organizational, and time management skills, with a proven ability to meet deadlines.

Responsibilities:

• Monitor and adjust provider schedules to balance availability, patient load, and clinical priorities, collaborating with PTs and staff to accommodate patient needs.
• Serve as the main point of contact for event resource inquiries, managing scheduling conflicts and coordinating between clinical, sales, and administrative teams.
• Oversee daily, weekly, and monthly schedules, managing urgent care, cancellations, and adjustments while ensuring continuity of care.
• Track adherence to scheduling policies, prepare reports for the VP of Clinical Services, and recommend adjustments to improve staff productivity and operational efficiency.
• Partner with sales and administrative teams to manage resources, coordinate telehealth appointments, and support the VP in staffing and schedule optimization.