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Clinical Coordinator
Posted 10 days agoViewed
💎 Seniority level: Junior, 1+ year
💸 Salary: 50000.0 USD per year
🔍 Industry: Health Care
🏢 Company: Parsley Health👥 101-250💰 $128,889 about 1 year agoPrimary and Urgent CareMedicalHealth CareHealth Diagnostics
🗣️ Languages: English
⏳ Experience: 1+ year
Requirements:
- 1+ year in health care, operations, membership experience, or as a medical assistant
- Proven experience in a customer service or call center environment.
- Excellent verbal communication skills, with a clear and pleasant phone voice.
- Strong listening skills and the ability to empathize with customers' concerns.
- Exceptional problem-solving abilities, with a focus on finding effective solutions.
- Experience using an electronic medical record system, working with clinical notes, and reading lab results is a plus, but not required
- Demonstrable attention to detail with a knack for organization and clarity
- Flexibility; things change often and we need someone who can adapt quickly
- Ability to work holidays
Responsibilities:
- Maintain a full comprehension of Parsley Health clinical operations, tools and workflows to maximize administrative support across the clinical practice
- Provide Clinician and Health Coach support with chart prep, scheduling, waitlist management, and transfers of care.
- Assist daily practice operations such as slack coverage for provider requests, lab triage, EMR system management, referral list management, and faxes.
- Assist clinical teams with administrative member-requests and overflow tasks as needed, including medical record requests and coordination, insurance invoice requests, and clinical letters of medical necessity.
- Provide practice-wide messaging and phone coverage, triaging time-sensitive messages, escalating to management on-call, and resolving member inquiries.
- Maintain accurate documentation and records of all interactions and transactions to support efficient workflow management.
- Strive to meet and exceed performance metrics in support of seamless member experience including call handling time, member satisfaction scores, and resolution rates.
- Answer inbound member message inquiries for: scheduling requests, troubleshooting technical issues, triaging unassigned and needs attention messages, handling and/or triaging urgent messages.
- Handle inbound and outbound calls from customers regarding scheduling inquiries, tech troubleshooting, and general assistance.
- Listen attentively to customer concerns, empathize with their situation, and provide appropriate solutions and resolutions.
- Maintain a positive and professional demeanor at all times, reflecting the company's commitment to exceptional customer service.
- Assist new members with clinical scheduling questionnaires, portal questions, and any other coordination before a member has an assigned clinician.
- Submit member feedback and specific improvement projects to the manager.
- Organize day-to-day coordination, including waitlist management, scheduling, and transfers of care to new providers
- Support and maintain resources that assist administrative projects and scale solutions.
- Assist practice-wide pilots and initiatives as applicable
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